Steps to resolve the ‘Something went wrong’ error on Prime VideoAppearance guide

If you’re encountering issues such as:
“Unable to play. Go to amazon.com/videohelp”
“Sorry, something went wrong”
“We’re unable to play the title at this time”
You’re not alone. In this thread, you’ll find solutions shared by others who faced the same problems and successfully fixed them. If you’re able to resolve your issue, it would be greatly appreciated if you could return to this thread and share what worked for you. Your input could help many others who are also seeking help here. Our goal is to get you back to watching as quickly as possible.

Let’s start with some basic troubleshooting steps:
Restart your device (TV, phone, tablet, etc.).
Restart your router.
After restarting the TV, check for any available software updates for both your TV and the Prime Video app.
Go to your device settings > Applications > Prime Video.
Clear the cache and data for the Prime Video app.
If the issue persists, uninstall and reinstall the Prime Video app.

If the problem continues, try these advanced troubleshooting tips:
Close and restart the Prime Video app.
Make sure your device has all the latest software updates installed.
If other devices on your network can access the internet, consider updating the DNS settings on the affected device. Check your device manufacturer’s website for instructions.
Disable any active VPNs or proxy servers.
If you’re using an external display or TV, ensure your HDMI cable and display support HDCP 1.4 (for HD) or HDCP 2.2 (for UHD/HDR) content.

Still not working? One last thing to check:
Make sure your 1-Click payment method is current and that all recent digital orders have been successfully processed. If there are any pending orders, update the payment method, restart your device or app, and try again.